Privacy Policy

Last Updated: November 15, 2025

1. Introduction

Welcome to Januaries ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

By using Januaries, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Create an account (email address, name)
• Complete your profile (employer information, phone number)
• Upload insurance documents (insurance provider details, plan numbers, member IDs)
• Book appointments (provider preferences, location preferences, time preferences)
• Contact our support team

2.2 Health and Insurance Information

When you choose to upload your insurance documents, we collect and process:

• Insurance policy documents and details
• Health benefits coverage information (annual maximums, co-insurance rates)
• Benefits usage and consumption data
• Service type preferences (massage therapy, physiotherapy, chiropractic, acupuncture)
• Booking and appointment history

2.3 Location Information

We collect location information to help you find healthcare providers near you:

• Address information you provide
• Geographic coordinates when searching for providers
• Regional preferences for healthcare services

2.4 Third-Party Authentication

If you choose to sign in using third-party services (Google, Apple), we receive:

• Your name and email address
• Profile information you choose to share
• Unique identifier from the authentication provider

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 To Provide and Maintain Our Service

• Create and manage your account
• Track your health insurance benefits and coverage
• Help you find and book appointments with healthcare providers
• Store and retrieve your insurance information securely
• Process and track your appointment bookings

3.2 To Improve Our Service

• Identify and fix technical issues reported by users
• Develop new features based on user feedback

3.3 To Communicate With You

• Send service-related notifications
• Respond to your inquiries and support requests
• Provide updates about your bookings and benefits
• Send important account and service information

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our Service:

• Firebase/Google Cloud Platform: For authentication, database storage, and cloud storage
• Google Places API: For finding healthcare providers and location services
• Gemini AI: For processing insurance policy documents (with your explicit consent)

4.2 Healthcare Providers

We do not directly share your personal information with healthcare providers. When you book through our app, we redirect you to the provider's website where you complete your booking directly with them. We store a record of your booking request in our system to help you track your appointments.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit using SSL/TLS and at rest in our databases
• Authentication: Firebase Authentication provides secure user authentication with industry-standard protocols
• Access Controls: Strict access controls limit who can view your personal information
• Secure Storage: Your insurance documents are stored securely in Google Cloud Storage with restricted access
• Regular Audits: We regularly review our security practices and update them as needed

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our Service
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

7. Your Privacy Rights

7.1 Access and Portability

You have the right to access and obtain a copy of your personal information.

7.2 Correction

You can update your personal information directly in the app or by contacting us.

7.3 Deletion

You can delete your account and personal information directly through the app settings at any time.

7.4 Opt-Out

You can opt out of non-essential communications at any time.

7.5 Withdrawal of Consent

Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.

8. Children's Privacy

Our Service is not intended for children under 13 years of age (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Data Storage and Location

Your personal information is stored on secure servers located in Canada using Google Cloud Platform's Canadian data centers. We comply with Canadian privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial health information protection acts.

While we store your data in Canada, some of our service providers (such as Google Cloud Platform and Firebase) may process data in other jurisdictions as part of their service operations. These providers are contractually obligated to maintain the same level of data protection and comply with applicable privacy laws.

10. Third-Party Links and Services

Our Service may contain links to third-party websites and services (such as healthcare provider websites). We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of every website you visit.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to request information about the categories and specific pieces of personal information we have collected, and the right to request deletion of your personal information.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Significant changes will be communicated through the app or via email. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

14. Consent

By using our Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.

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